Your complete shopping satisfaction is akalors’ primary concern. We want you to be happy each and every time we serve you. However if due to some unanticipated condition you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We try to ensure you never need to use this policy, but still for reference here it is, If you ordered a product from www.akalors.com which does not meet your expectations do contact us and we will assist you.
We take imminent measures to ensure that the products delivered to you are in perfect condition. However, there is a possibility that:
– The product may be damaged during transit.
– There might be a manufacturing flaw.
– wrong product is delivered to you by mistake.
Product Received in Damaged Condition / Manufacturing Flaw / Wrong Product
If you have received a damaged product or if the product you received was not the product you ordered or if it was misrepresented on our site, please contact us by email within 48 hours of your receipt of the product. It is important that you save all packing materials as well as the product itself. We will give you instructions on how to proceed once you connect with us.
We will ship a replacement product at the earliest possible with no extra shipping cost to you.
If the original ordered product is no longer possible then we will request you to choose an alternate product and ship the same to you with no extra shipping cost to you.
If you do not want any alternate product then we will refund you in full with no deduction whatsoever.
Here Are Some Important & Helpful Guidelines on Returns
Always email us first if you have a problem on [email protected]
Always be sure to report your problem within 48 hours of receiving the product in question
Never send back a product without consulting with us. It’s very important that you DO NOT send the product back to us until you have verified with us and no credit or replacement shall be given on such products.
Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned products are examined for defects / variations.
Always return your products advised in our return authorization mail.
Any shipping costs of sending back to India from other countries above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered products). Please ensure to include a copy of the invoice you received.
We will check the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from occurring again.
Sending back product safely to us is your responsibility.
For international returns: If something happens in transit and the package doesn’t get delivered to us, we will not accept that return. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
Please mark the products as defective returns and not for sale and declare a low nominal value.
Product availability failure –
In case of multiple goods being ordered the delivery is not possible for certain products, customers will be requested to select alternate products or if no alternate selection is desired by customer then they will be promptly refunded against the non delivered goods.
All credits to be posted to a customer’s credit card account takes about 3 to 5 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer’s accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.
Be Extra Alert when Accepting Parcel from Courier
If the outer packing is damaged or tampered with, do verify the products quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.